Warranty

towbar installed

We provide a five-year warranty on the complete package purchased from Koukkupaja, which includes both the towbar and its installation. The warranty only applies to installations performed at Koukkupaja Oy's locations. Koukkupaja Oy is not responsible for repairs performed by a third party during the warranty period. The warranty is valid at all Koukkupaja Oy's locations.

Other products to be installed

Accessories installed by Koukkupaja (e.g. reversing sensors, reversing cameras and additional lights) are granted a three-year warranty. The warranty only covers installations made at Koukkupaja Oy's locations. Repairs made by third parties are not covered by the warranty. The warranty is valid at all Koukkupaja Oy's locations.

Other products

Products purchased from Koukpaja that do not require installation (e.g. bike racks, transport boxes) are guaranteed for two years.

General warranty conditions

The warranty is an additional benefit granted to the consumer and does not reduce the consumer's statutory rights under the Consumer Protection Act. The warranty period begins on the original date of purchase and does not restart upon exchange of the product.

To verify the validity of the warranty, the customer must retain the purchase receipt, invoice or other official document.

The warranty does not cover:

Normal wear and tear or deterioration consistent with service life

Damage caused by incorrect use, installation or neglect of maintenance

Changes or repairs made without the authorization of Koukkupaja Oy

Before any repairs are made, the customer must always contact Koukkupaja Oy's customer service. Repairs made without prior approval will not be refunded.